Focusing on the good you can do for others than yourself was an interesting perspective to build habits. I found the practical tips about how to phrase some questions useful such as using "What..." instead of "Why..." which may come a bit offensive. As an introvert, I always struggled with small talk or how to initiate a conversation. The practical questions such as "What is on your mind?" was useful.

Notes:

• The essence of coaching lies in helping others and unlocking their potential.
• To build an effective new habit, you need five essential components: a reason, a trigger, a micro-habit, effective practice, and a plan.
• Think less about what your habit can do for you, and more about how this new habit will help a person or people you care about.
• Ask one question at a time. Just one question at a time.
• An almost fail-safe way to start a chat that quickly turns into a real conversation is the question, "What's on your mind?" It's something of a Goldilocks question, walking a fine line so it is neither too open nor broad not too narrow and confining.
• Call them forward to learn, improve and grow, rather than just to get something sorted out.
• Tell less and ask more. Your advice is not as good as you think it is.
• "And what else?" works so well because it keeps people generating options and keeps you shut up.
• One of your roles as a manager and a leader is to have answers. We are just trying to slow down the rush to this role as your default behaviour.
• Reframe the question so it starts with "What." instead of "Why did you do that?" ask "What were you hoping for here?" instead of "Why did you think this was a good idea?" ask "What made you choose this course of action?"
• You want your people to feel that working with you is a place of reward, not risk.
• Get comfortable with silence.
• One of the most compelling things you can do after asking a question is to genuinely listen to the answer. Stay curious, my friend.
• Saying Yes more slowly means being willing to stay curious before committing.